Cancellation Policy

Your time is important to me. I schedule your appointments based on your hair’s needs and ask that if the need to cancel or reschedule any appointment arises, you please provide at least 48 hours’ notice.  This protects my time and allows me to offer that time to other guests.  Of course, I understand that unavoidable issues come up and will do my best to work with you in case of an emergency.

• Less than 48 hours’ notice will result in a charge of 50% of the services scheduled. 

• In the event of a same day cancellation or cancellation with no notice, a charge in the full amount of the services scheduled will apply. 

In order to support this cancellation policy, I require a credit card on file to finalize your appointment. Credit card information is stored securely in Vagaro. The card is not charged unless the Cancellation Policy has been violated. COVID Update: The card on file can be used for contactless checkout at your appointment if you so choose. 

I may require a deposit at booking. This will be clearly stated at the time of booking. All deposits are non-refundable and will be forfeited in the event of a cancellation as outlined above.

I reserve the right to refuse to schedule any appointment or perform any service for any reason. 

The automated system is set up to send reminder texts and/or emails 3 days and 1 day before your appointment.  If you are not receiving these reminders and would like to, please let me know. These reminders are a courtesy, but it is your responsibility to remember your appointment.  You are always welcome to reach out to me with any questions.

Late Policy

I will always do my best to accommodate you if you are running behind, stuck in traffic, etc. I ask that you plan to arrive 15 minutes before your appointment to allow time for parking as well as the chaos that always seems to pop up. I certainly know that life can get in the way of best laid plans; however, your tardiness can have a significant impact on my ability to perform the services scheduled.

If you are more than 15 minutes late, I will do my best to provide the best service in the time allotted, but please be aware that I may not be able to complete all scheduled services. I reserve the right to cancel the appointment if there isn’t enough time to provide the service. Please note that any services or appointments cancelled due to your tardiness will be subject to the same day cancellation policy.

Children & Pets

Children and pets may not accompany a guest receiving services. Please be sure to make arrangements for your children and pets to be cared for while you enjoy your salon experience. I am happy to make an exception for service animals.

Guarantee of Services

My goal is for you to be absolutely thrilled with the services you receive. It is for this reason that I prefer to start with a consultation prior to services and finish with a blow out to see the color and fall of your hair when it is dry before you leave. If you are not 100% satisfied, I ask that you contact me within 3 days so we can schedule a follow up consultation and correct any issues promptly. Any concerns reported longer than 3 days from the original appointment date will not immediately be considered a redo, but will be assessed on a case by case basis.

Guarantee of Product

I want you to love your hair. I base my recommendations for your hair care products on individual style goals, lifestyle, and hair (texture, condition, color, etc). I educate my guests on how to use products to achieve their goals. If one of the products is letting you down, let me know. I can review how you’re using it and make suggestions. If it’s just not working for you, I will accept returns for store credit on any products within 15 days from purchase, providing no more than a third of the product has been used.

Photography & Social Media

All pictures belong to the salon and may be used by the salon. Such images may be used on the website, social media outlets, education and classes, etc. Photos shared with the salon may also be used for these purposes.

Questions? Clarity is Kindness.

If you have any questions or concerns, please contact me.